Product Policy

Our extensions are guaranteed. In any case if you want to return, we guarantee 100 percent of your money back within 30 days. We strongly believe that these policies also guarantee Kodematix to be the best place for your wanted Magento extensions. We know how to make the best efficiency of either your money or every single minute of your time and effort to invest in your ecommerce-site.

Refund for return

30 days money back guarantee applies if extension has any bug. Fee paid for any services like installation and customization will not be refunded, also. For Membership fee, once you purchase, you cannot cancel or receive refund for any reason. Please keep it in your mind before making final decision.

How can you do that? Just send email us with your order information. The refund will be sent to you in 7 days after being confirmed.

Need support? We are here

Once you purchase our products and services, support is offered free for lifetime. You will get the fastest solution to:

  •  Any questions related to our products
  •  Any bug/error fixing to make sure the products work well in your site

You want to customize or request support for products?

Customizing any extension to fit your own needs will require some fee (basically $17/hour). We recommend you submit your customization through Email. Whenever you need to be supported or report bugs, please email us. submitted emails during weekend, will be processed when we are back to office the next Monday (GMT +5).

Updated versions are free for 1 year

You don’t need to be worried because it’s regular for us to upgrade or update our extensions to meet market needs and work well with the latest version of Magento. At that time, you will get the updated versions for free. Just log in to our store, go to My account > My downloadable products and download.